Highly motivated, dynamic, technical professional with 10 years of experience in technical project management and web development and 5 years of technical architecture experience. Excellent leadership, writing, and communication skills. Superior analytical and organizational skills. Technical expertise in system development lifecycle methodologies, IT project management, server architecture, application architecture, web interface design, and new media development.

George Washington University (Washington, DC) (2000)
Masters of Science (MSIST) in Information Systems Technology - Business Technologies

Indiana University (Bloomington, IN) (1996)
Bachelor of Arts (BA) in Psychology; Women's Studies Certificate; Concentration in French.

PROJECT MANAGEMENT PROFESSIONAL (PMP)
Certified by Project Management Institute (PMI) (2002)

MASTERS CERTIFICATE IN PROJECT MANAGEMENT
George Washington University & ESI International (Washington, DC) (2002)

Council for Excellence in Government:
Senior Fellow (2003 – present)
Co-coach, E-Government Fellows program (2003 – present)
E-Government Fellow (2002-2003) (Council for Excellence in Government)

CIO Innovator of the Year Award (2000) (U.S. Department of Education, Federal Student Aid)

Vice President's Hammer Award, National Partnership for Reinventing Government (08/2000); recognized for putting customers first, cutting red tape, partnering with other agencies and improving government service.

E-Gov 2000 Trail Blazer Award, E-Gov (2000); recognized for developing an exceptional public-sector solution in the e-government community.

Secretary of Education's Special Award, U.S. Department of Education (1999), in appreciation for contribution to Project EASI, a student-centered financial aid delivery system.

U.S. DEPARTMENT OF EDUCATION (1997 - present)
Office of Federal Student Aid (FSA)
Office of the Chief Information Officer (CIO)
830 1st St, NE, Washington, DC  20202

Manager, Integrated Technical Architecture (ITA), Enterprise Application Integration (EAI), and Enterprise Service Bus (ESB) (October 2002 to present)

• Manage technical architecture team to provide support for Integrated Technical Architecture, Enterprise Application Integration, and Enterprise Service Bus environments, including IBM WebSphere application server, IBM HTTP Web server, Cisco Content Services Switch load balancers, IBM WebSphere MQ, IBM Process Server, IBM DataPower, and PM4Data messaging middleware and data transformation services, Interwoven TeamSite content management server, and Google search engine appliances. Interface regularly with business owners and technical application teams of 35 enterprise applications to gather requirements, lead architecture upgrades and migrations, and ensure product troubleshooting support.

• Prepare monthly Project Management Office scorecard reports, and weekly status reports to senior management on status of maintenance and production support.

• Annually prepare and present $8 million project budget and business case.

• Deliver presentations to a wide variety of audiences about scope of services and support, current architecture, and standard tools and methodologies of the Integrated Technical Architecture and Enterprise Application Integration projects.

• Participate in quarterly enterprise application capacity planning efforts and production issues problem solving. During major technical crises, provide guidance to technical architecture team on appropriateness of each proposed solution and produced and delivered reports to senior management on status of issues.

• Orchestrate architecture upgrade planning and communications for IBM WebSphere, IBM IHS, Interwoven TeamSite, IBM WebSphere MQ, and Oracle product upgrades. Prepare high-level sequencing diagrams that depicted application upgrades, workflow, dependencies, and timelines. Analyze the technical impact of architecture upgrades for each application. Coordinated technical architecture team support for implementing architecture upgrades.

• Review Integrated Technical Architecture and Enterprise Application Integration deliverables for quality, completeness, and provided comments where deliverables were weak. Direct Independent Verification and Validation contractor to provide architecture planning and documentation reviews. Prepare recommendations for deliverable acceptance when quality standards were met.

Ecommerce Project Manager (March 2000 to October 2002)

• Represented the U.S. Department of Education on USA Services, an inter-agency E-Government initiative that established standard federal customer relationship architecture. Attended USA Services Partner meetings, reported to Office of Management on activities and issues, and collaborated with management team to determine official position and solutions.

• Led development of the Program Guidance Document Search application. Guided the team in the development of a Web application utilizing standard architecture including Autonomy, Interwoven, Oracle, and IBM WebSphere. The project provided staff with a Java Server Pages-based search interface to a repository of documents in imaged and stored in digital format.

• Led development of the Front2Back on the Web application for FSA University. Developed site design and Dreamweaver templates, stylesheets, and graphics, and oversaw team of developers. Coordinated requirements, design, development, and testing.

• Coordinated technical requirements, design, development, and testing for the redesign and reengineering of the Free Application for Federal Student Aid (FAFSA) on the Web site. Consulted in all activities, project plans, and deliverables. Established standards for usability and implemented an interface design that was “better than world class.” Worked closely with partners in the design of high-performance Java 2 Enterprise Edition (J2EE) application architecture. Participated in performance testing, capacity planning, and functional testing.

• Collaborated with senior technical management and modernization partner consultants in development of a standardized Solution Life Cycle model for enterprise software and Web development activities.

• Conducted research and determined best practices in the design and development of an integrated Call Center system for the agency’s 13 call centers. Collaborated in the development of a Best Practices in Customer Relationship Management (CRM) handbook.

• Authored Graphical User Interface (GUI) standards for enterprise Web development projects. Specifications included the coding, accessibility, and usability standards, as well as a standardized methodology.

• Detailed to the Office of FirstGov at the General Services Administration (GSA) for three months (2001). Authored requirements documents for acquisition of taxonomy creation and content management tools and a government-wide Customer Relationship Management (CRM) system.

Manager of Web Development and Operations (03/1999 - 03/2000)

• Co-managed multiple iterations of interagency portal web site (http://www.students.gov/) for Access America for Students initiative. Conducted risk analysis, developed project workplan, and co-managed team of contractors. Designed site architecture diagrams and business process workflows. Developed application logic and database design. Co-coordinated focus groups and design sessions. Implemented sophisticated, user-friendly site graphical interface and navigation system.

• Conducted requirements specification process and developed use case scenarios for search engine enhancements. Wrote Natural Language/Artificial Intelligence Search Engine pilot proposal. Defined system requirements, developed project schedule, established development lifecycle, and business case.

• Ensured that IT capabilities aligned and supported business requirements. Prepared multi-million IT budget and business case for evaluation by the SFA Investment Review Board. Developed web site development and operations budget and business case.

• Collaborated in industry-related standards development workgroups, including the Virtual Student Account Network and the Postsecondary Education Standards Council. Reviewed and analyzed emerging application architectures, technology standards, including XML and EDI, as well as related business models, and evaluated each technology's ability to add substantial value to student financial aid business processes.

• Analyzed network capacity, performed cost-benefit analysis, and managed migration of web and database servers to the Virtual Data Center. Managed upgrade of server architecture, operating system, and application and database servers, and conducted testing and problem resolution.

• Managed system security assessments and defined requirements, and wrote and implemented system security plan. Oversaw system access accounts and levels as System Security Officer.

Webmaster (11/1997 - 03/1999)

• Served as overall project manager and oversaw site planning and development processes of the U.S. Department of Education's Project EASI (Easy Access for Students and Institutions) web site (http://easi.ed.gov/). Managed two redesign projects, including an overhaul of existing site design and information architecture, and implementation of a dynamic, database-driven site. Designed web site user interface, information architecture, site structure, and navigation scheme. Developed original graphics, animation, splash presentations, and JavaScript-enabled special effects. Determined color schemes and typography, and wrote system documentation, including coding standards and naming conventions. Developed and optimized code, graphics, and client-side scripts.

SKILLS
PROFILE

Technical Consulting

Travisa Visa Services/Travelocity (Washington, DC) (2003 - present) (http://www.travisas.com/travelocity/)

Travisa Visa Services/Sabre Virtually There, Inc. (Washington, DC) (2001 - present) (http://www.travisas.com/travelocity/)

National Youth and Militarism Program, American Friends Service Committee (Philadelphia, PA) (1998 - 1999) (http://www.afsc.org/youthmil.htm)

Music Arts Music School (Oak Ridge, TN) (1997 - present) (http://www.MusicArtsSchool.org/)

Association for Women in Science's Cultivating Academic Careers: AWIS Project on Academic Climate (Washington, DC) (1996 - 1997)

U.S. Student Association (USSA) (Washington, DC) (1994 - 1996)

TRAINING
AND
ACTIVITIES

• GWU Masters of Science in Information Systems Technology (1999-2000):
  Relational and Object Relational Database Systems (A)
  Neural Networks and Applied Artificial Intelligence (A)
  Higher-Level Languages (A); Wireless Technologies (A)
  Telecommunications and Enterprise Networks (A-)
  Hypermedia Information Systems (A)
  Virtual Reality for Business Applications (A)
  Collaborative Computing and Videoconferencing (A)
  Database and Intelligent Systems (A)
  Design of Online Information Systems (A)

• Training Conferences:
  IBM Impact 2007
  IBM WebSphere Technical Exchange (2005)
  Project Management Institute (PMI) Global Congress (2003)
  XML and Web Services One (2002)
  Siebel User Week (2001)
  ProjectWorld (2001)
  IBM Technical Developers (2000)
  Web Design & Development Conference (1997; 1998, 1999)

• ESI International & George Washington University (2002):
  Federal Contracting Basics
  Managing Projects in Organizations
  Project Leadership, Management, and Communications
  Scheduling and Cost Control
  Risk Management
  Quality for Project Managers
  Project Management Applications

• Interwoven: TeamSite User Training (2001); TeamSite Templating Training (2001)

• Rational University:
  Database Design for Rational Rose (2002)
  Requirements Modeling with Use Cases and UML (2000)
  Requirements Specification with Rational RequisitePro (2000)
  Performance Testing with Rational Performance Studio (2000)

• Montgomery College: C++ Programming (2001)

• Software Engineering Institute/Carnegie Mellon University (2001):
  Intro to Software Acquisition for Capability Maturity Model (SA-CMM)
  Consulting Skills Workshop

• George Washington University, Center for Career Education (1997-1999):
  Instructor Assistant - Client Side Web Technologies
  PERL Programming (A)
  Web Development Level II (A+)
  Java Programming (A)
  QuickTime VR (A)
  Web Development Level I (A)
  Digital Multimedia (A-)

• Active Memberships:
  Federal Project Manager’s Network (2003 – present)
  Project Management Institute (2001 – present)
  

ADDITIONAL LEADERSHIP
EXPERIENCE

United States Student Association (USSA) (Washington, DC)

Represented the nation’s oldest and largest student organization as the Midwest Regional Field Director (1994 – 1996) and as a member of the Executive Committee on the USSA Board of Directors (1992 – 1993).

Indiana University Student Association (IUSA) (Bloomington, IN)

Led one of the largest and most active student governments in the United States as Student Body Vice President (1993 – 1994).

Served as Program Analyst of the IUSA Safety Escort Service (1992 – 1993) and Director of the IUSA Advocacy Department (1991 – 1992).